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How We Protect Your Information

Your account data and payment details are the foundation of how metaspin slot works.

Data encrypted in transit and at restPayment information isolated from gameplay logsAccount access verified at every login
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metaspin slot How We Protect Your Information
REACH OUR TEAM

Contact Us About Your Privacy

Have questions about how we handle your data or how to exercise your rights? Our support team is here to help. You can reach us through multiple channels, and we aim to respond within 24 hours. Players in Medan, Semarang and across Indonesia can reach support in English via email, live chat, or our in-app messaging system.

Team online

Live Chat

Chat with our support team directly from the lobby between 08:00 and 22:00 Indonesian time, seven days a week. Request data access or report privacy concerns without leaving the app.

Email Support

Send detailed privacy requests to [email protected]. Include your account username and the specific information you're asking about. We respond within 24 hours.

Account Settings

View and update your personal information directly in your account settings under Security & Privacy. Download your data export or adjust communication preferences anytime.

HOW WE OPERATE

Data Handling and Account Security

Trust starts with transparency about what happens to your information every time you log in. We use industry-standard encryption to protect your login credentials and payment data.

Encryption & Transmission

All data between your device and our servers uses SSL/TLS encryption. Payment details are tokenized and never stored in full on our platform after transaction completion.

Cookie Use

We use session cookies to keep you logged in and analytical cookies to see which pages players visit most. You can disable non-essential cookies in your browser; session cookies are required to play.

Payment Data Isolation

Your DANA, OVO, GoPay or QRIS connection information is held separately from your game history. Payment staff and game operations teams never have access to both at once.

Withdrawal Verification

When you request a payout, we send a verification code to your email or registered phone number. This confirms it's you before we release funds to your wallet.

Data Retention

Active account data is kept as long as you play. After account closure, we retain records required by local law, typically 3–7 years, then securely delete them.

Your Rights & Requests

You can request a copy of your data, ask us to correct errors, or request deletion where local law permits. Email [email protected] or use the data request form in Account Settings.

Privacy Policy FAQs

We collect your name, email address, phone number, date of birth and wallet details (DANA, OVO, GoPay or QRIS account identifier). We also record your IP address and device information for security and fraud prevention. This allows us to verify your identity and process deposits and withdrawals correctly.

After closure, we retain account records and transaction history for the period required by local law in your jurisdiction, typically 3–7 years. Payment and identity verification records are kept separately and disposed of securely after the retention period expires.

Yes. Go to Account Settings, select Security & Privacy, and click Download My Data. We'll email you a complete export of your account information, game history and transaction records within 24 hours. You can also request this via [email protected].

We share payment information only with the payment processors (DANA, OVO, GoPay, QRIS operators) needed to complete your transactions. We share identity and compliance data only with regulatory bodies where local law requires it. We never sell your data to marketing firms or other companies.

Deposits and withdrawals are encrypted end-to-end using SSL/TLS. Your wallet credentials are tokenized and never stored in full. Withdrawal requests require a verification code sent to your email or phone before funds are released from our account to yours.

Log into your account, go to Account Settings and edit your personal details directly. If you can't update something (like your date of birth for compliance reasons), contact our support team via live chat or email, and we'll help you correct it after verification.

Go to Account Settings, select Communication Preferences, and toggle off promotional emails and SMS. You'll still receive transactional messages (login alerts, withdrawal confirmations, support responses) because these are essential for account security.

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